Frequently Asked Questions

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Frequently Asked Questions

What is self-storage?
Who can use self-storage?
How safe will my goods be?
Who holds a key to my unit?

What about locks?
Can I look at the units before I rent?
If I decide to rent a unit how much notice do I need to give you?
What paperwork is needed and do I need legal advice?
What does it cost to obtain access to my effects?
Do you undertake removals?

Do you provide packing materials?
What about my hanging clothes?
What is the minimum rental period?
What if I have heavy/bulky items?
I have a delivery/collection; do I have to be there?
Is there anything that I cannot store?

Are there parking facilities?
Do I have to extend my household insurance cover?
Do I have to pay any additional costs (electric, rates etc)?
I have a business with too much stock can you help?
What if I experience a problem?
How can I pay?

I need warehouse space and also an office.
What is the best way to utilise my space?
What is the best way to pack my breakables?

What is self-storage?
Self-storage is a simple storage solution. You only pay for what you need. It’s safe, secure, clean and flexible.
If you are moving home, need extra storage space or a growing business; we have a range of units from 25sq ft to 20,000 sq ft.
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Who can use self-storage?
Anybody and everybody. Everybody needs storage at sometime; from archive storage to Xmas decorations we have a unit to suit your needs.
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How safe will my goods be?
We have the latest security technology; our sites have Redcare alarm systems, 24-hour video CCTV and are monitored by the local police.
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Who holds a key to my unit?
You are the sole keyholder to your unit; unless you wish to nominate another authorised representative, we can hold a key on your file should you wish.
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What about locks?
You can bring your own padlock to lock your unit; alternatively padlocks can be purchased from reception.
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Can I look at the units before I rent?
Yes, just call into our branch and our staff will be more than happy to give you a guided tour.
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If I decide to rent a unit how much notice do I need to give you?
None, you can choose to rent immediately or you can reserve a unit at a cost of £10 per reservation.
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What paperwork is needed and do I need legal advice?
We ask that you complete a simple license agreement and declaration with our branch manager. You do not require a solicitor.
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What does it cost to obtain access to my effects?
Nothing, you can access your goods as often as you like with nothing extra to pay. Our branches are open 6 days per week. Monday to Friday 8am until 6pm and Saturday 9am until 1pm.
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Do you undertake removals?
No, although we have a number of removal companies and van hire companies from which we can obtain discounts for you. Our branch managers can give details of the various local companies.
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Do you provide packing materials?
Yes, we offer a wide range packing materials that can be purchased from our branch reception.
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What about my hanging clothes?
We can provide portable hanging wardrobes, just transfer your clothes from your wardrobe onto the rails of the portable wardrobe; usually two portable rails will be sufficient for one single wardrobe.
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What is the minimum rental period?
You can rent your unit from a minimum of two weeks, for as long as you like, all we ask is two weeks notice of vacation.
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What if I have heavy/bulky items?
We provide a range of pallet trucks, trolleys and even a fork lift truck, all provided free of charge!
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I have a delivery/collection; do I have to be there?
No, just let us know that you are expecting a delivery and we will receive your delivery for you, we will even
lock your delivery into your unit for you, (providing we have your permission and you have a key on file)
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Is there anything that I cannot store?
You cannot store any illegal items, inflammable or perishable goods. If you are storing anything that requires fuel, then it must be drained of fuel prior to storing.
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Are there parking facilities?
Yes, our storage centres have free parking spaces outside for your convenience.
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Do I have to extend my household insurance cover?
We can provide insurance cover for your goods at a rate of 75p per thousand pounds value with a minimum value of £2000.
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Do I have to pay any additional costs (electric, rates etc)?
All you have to pay is the monthly unit rental and insurance, no other charges will be made for electric, rates, service charge etc.
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I have a business with too much stock can you help?
We can provide a full range of sizes for your requirements, you can even change the size of unit should your needs alter.
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What if I experience a problem?
Our staff are there to help, if you have any problems please do not hesitate to speak to one of our branch managers.
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How can I pay?
We have a number of payment options. We can take all major credit/debit cards either in person or over the telephone, cash, cheque, or direct debit. A direct debit form can be completed at the same time as our license agreement.
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I need warehouse space and also an office.
No problem! We have a range of larger sized units and also office space. We can offer fax and photocopying service, even a mailbox should you need one.
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What is the best way to utilise my space?
It’s better to plan your storage space, place the items that you may need close to the front. Use uniform sized cartons (it’s better to use a good quality as you don’t want a collapsed box, quality boxes can be purchased from reception) Fill the boxes, but don’t overload them, remember you still have to lift them. Stack lighter boxes on top of heavier boxes, remember that space inside wardrobes - this can be filled with smaller items. Make an inventory of your boxes and mark breakables with “FRAGILE”.
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What is the best way to pack my breakables?
It is best to wrap individually. Plates are best stored on edge and not flat. Cups and bowls can be wrapped and placed inside each other. Packing paper and Bubble wrap plastic can be purchased from our reception. Remember to use good quality cartons! (also available at reception)
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